- INR - Indian Rupee
- USD - US Dollar
At JustShopin we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service Team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
1). In case of damaged product (manufacturing damage) delivered to the shopper or damaged during transit, then it is to be returned in the received condition to us.
2). In any case of uncertainty, if the product received is not the same product/s for which the order was placed then after verifying with our Customer Service Team, it should be returned by the shopper in 5 working days.
3).If any shopper is not satisfied with the product/s or product is not suitable to their use, in this condition the return policy will not be applicable.
This decision is solely at the discretion of the company/designated authorities. For any of the products sent by you, we will refund the courier charges up to Rs 250 in form of a Gift Coupon (G.C.).
In case you have received a defective/damaged product, please Call our Customer Service Team within 48 hours of delivery to report the fault and to initiate the refund/replacement of the received product. Also, please take a picture of the product and include it in your email to email@example.com
In case if you have received a wrong product from our side then please register a complaint within 48 Hrs of delivery to start the refund/replacement of your product.
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification Team. The replacement process would be initiated within 5 business days of receipt of the product by JustShopin.com
In case a Replacement is asked for, then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is not available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification Team has certified the refund.
Refund of the courier charges is applicable at a flat rate of INR 250/- or actual (whichever is lesser) in the form of a Gift Coupon (G.C.) which can be redeemed on our website in future. This would be processed within 5-7 business days after we have received the above mentioned address along with the Email with the Courier Receipt attached.
All refunds will be processed through online bank transfer in 5-7 business days. And in case where bank transfer is not possible, it'll be addressed on one to one basis.
While, we try to ship out every order that has been successfully placed with JustShopin, there are some situations in which we may have to cancel orders. Some of the situations that may result in your order being cancelled include (but not limited to):
At times we may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.
In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed or processed and shipped.
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